GCB opens 155th branch (Business)

THE Ghana Commercial Bank (GCB) yesterday opened its 155th branch at Dansoman in Accra.
Established in 1953, the bank has the objective, among other things, to make banking accessible to all Ghanaians throughout the breadth and length of the country.
At the opening ceremony, the General Manager of Retail Banking Division of GCB, Ms Joyce Attah-Krah, said the opening of the branch was part of the bank’s decision to achieve its objective of serving the people better.
She said GCB had over the years adhered to that objective religiously and had on some occasions overruled the motive of profit just to sustain and maintain branches in certain areas.
She said that explained the reason why the bank stayed put and rendered services in areas where some banks folded up and closed their doors to the public because they were not making much profit.
Ms Attah-Krah pointed out that “ GCB has stood faithful because we do not discriminate, ours is service to all, and that is why we serve Ghanaians better”.
She stressed that GCB had over the years seen transformation, adding that the bank migrated from manual operations a little over 10 years ago and was constantly improving on its technology.
Touching on some challenges the bank had been facing as they tried to serve the public, Ms Attah-Krah said the bank’s customers had sometimes been subjected to undue delays and breaks in service at the banking halls, a situation she observed did not go down well customers.
She took the opportunity to apologise to the customers who found themselves at banking halls during those difficult times, and gave the assurance that management was making efforts to ensure that services were delivered promptly and efficiently.
In her welcoming address, the acting Area Manager for Dansoman, Mrs Aku Macbruce, gave the assurance to prospective customers that the new branch would offer all the services of GCB, adding that these would include local and international express money transfer, Internet banking, trade services and micro businesses.
The chairman for the function, who is also a sub-chief within the Dansoman Traditional Council, Nii Quarshie I, advised residents of Dansoman and beyond to patronise the products of the branch to encourage the management of GCB to do more.